Last updated: November 4, 2026
The essentials
These terms cover purchases from floorplayathletics.com. Prices are in Canadian dollars. We currently deliver within Canada, with free standard shipping and no minimum order. Made-to-order items are generally not returnable for a correctly supplied size/colour or change of mind; defective or incorrect goods are handled separately. Your statutory consumer rights remain in place.
Who you are buying from
FLOORPLAY® Athletics (“FLOORPLAY”, “we”, “us”) operates this online store from Edmonton, Alberta, Canada. For purchase questions, cancellation requests or complaints, email floorplay.kent@gmail.com or use our contact page. These are retail store terms. School residencies, workshops, performances, affiliate arrangements, wholesale and custom contracts have separate written agreements; a general enquiry is not a confirmed booking.
Before placing an order
You must have the legal capacity to make the purchase, or the required permission of a parent or guardian. Check the product description, measurements, size, colour, decoration, quantity, delivery details and final total before submitting. You are responsible for providing accurate contact and delivery information. Ask us before ordering if a specification, fit or required arrival date is unclear.
Products, designs and availability
The range includes FLOORPLAY-branded products and items identified as Unbranded Essentials. Branding, materials, care and decoration are as described on the individual product page. Photos, mockups and device displays can differ slightly from the finished product in colour or print placement; this does not excuse an item that is materially different from its description, faulty or incorrectly supplied. Availability can change, and a displayed stock status does not guarantee an item can still be produced. We will contact you if an order cannot be fulfilled and refund any payment for goods we cannot supply. A materially different substitution requires your agreement.
Prices, tax, payment and mistakes
The price, applicable taxes, delivery charges and discounts shown for your order at checkout form its total. Prices are in CAD unless explicitly stated otherwise. Your payment provider may separately apply fees or currency conversion under your agreement with it. We do not add undisclosed charges after checkout. If an obvious price or description error is discovered, we will contact you to agree a correction or cancel and refund the affected item; we will not increase your payment without your agreement. This process remains subject to applicable consumer law.
Order records and acceptance
Submitting an order authorises payment of the total shown. An automated acknowledgement confirms receipt of the order; it is not a guarantee that an unavailable or incorrectly listed product can be supplied. If we cannot accept or fulfil your order, we will notify you and arrange the appropriate refund. Keep your checkout details and order confirmation. Contact us promptly if you do not receive a confirmation or notice an error. Nothing in this section removes any right concerning contract disclosure, delivery, cancellation or refunds under applicable law.
Production and Canadian shipping
Many products are made or decorated after ordering. Production time is separate from transit time and varies by item, supplier and destination. Items may ship separately from different production locations, including locations outside Canada. Standard shipping within Canada is currently free, with no minimum spend. We are responsible for the delivery charges included in our offer; if you receive an unexpected import or carrier charge, contact us before paying so we can investigate. We will not require you to accept a new undisclosed charge as a condition of receiving the agreed order. Read our Shipping & Returns policy for the current arrangements.
Delivery estimates and problems
Delivery estimates are not guaranteed dates unless we expressly confirm a guarantee in writing. Tell us before ordering if you need an item for an event. If your parcel is late, missing, damaged or marked delivered when you have not received it, contact us promptly with your order reference. We remain your point of contact and will investigate with the fulfilment or delivery provider. Supplier delays or a tracking scan do not remove rights you have under applicable law. Any statutory cancellation or refund rights relating to late or undelivered goods remain available.
Changes and cancellations
Contact us as soon as possible to request a change or cancellation. We will check whether production can still be stopped. A voluntary change or change-of-mind cancellation may not be possible once production begins. This limitation does not restrict statutory rights to cancel, including where required disclosures are missing, goods are not delivered as required or another legal cancellation right applies. Where a refund is legally required, we will meet the applicable deadline; a general processing estimate does not override it.
Correctly supplied size, colour and change of mind
Made-to-order clothing is produced for the order placed. We do not offer routine returns or exchanges for change of mind or a correctly supplied size or colour, unless the product page offers an additional option or applicable law requires a remedy. Please check measurements instead of relying only on the size label. This policy does not apply to a wrong item, wrong size supplied, faulty goods or goods materially different from their description. See Shipping & Returns.
Damaged, faulty or incorrect goods
If an item arrives damaged, has a production or printing fault, or differs from your order, email us with the order number, an explanation and clear photos. Reporting within seven days of delivery is helpful for investigation, but it is not a deadline that removes statutory rights. For accepted claims, we arrange an appropriate replacement or refund without additional cost to you. If a return is required for a defect or our order error, FLOORPLAY arranges or pays the required standard return postage. Contact us for instructions before returning anything; do not send items to a supplier address without our directions.
Refunds
Approved refunds are normally returned to the original payment method. The time for funds to appear depends on the payment provider, but any legal refund deadline still applies. If goods cannot be supplied or an order is cancelled in circumstances requiring a refund, we will explain the amount and arrangements. We do not require you to accept store credit instead of a refund where you are legally entitled to a refund.
Discounts and partner offers
Promotions apply only under their stated eligibility, dates and product conditions. Discounts do not combine unless expressly permitted. Affiliate and school fundraising arrangements are separate programmes; neither changes the product total shown in your checkout unless a valid offer is applied. We will not retrospectively change an accepted order’s price merely because a promotion later ends.
Website use and intellectual property
Use the site lawfully. Do not attempt to interfere with security, submit fraudulent orders or use another person’s information without permission. FLOORPLAY names, marks, artwork, photography and other content are owned by or licensed to their respective rights holders. Buying a product does not grant permission to reproduce its designs or use our trademarks commercially. Nothing here prevents lawful reviews, fair dealing or other use permitted by law.
Uploads, AI hosts and outside services
You must have permission for content you send us for an enquiry or custom project. Sending a file permits us to review and use it to respond to that request; separate approval is needed for promotional publication or an agreed custom production project. AI hosts provide general automated assistance and may be inaccurate; they cannot make binding price, stock, refund or delivery promises. Confirm important arrangements directly with our team. Personal information is handled under our Privacy Policy. Third-party tools also have their own applicable terms.
Consumer rights, disputes and changes
Nothing in these terms excludes or limits a non-waivable warranty, consumer protection, privacy right or remedy. We do not require compulsory arbitration or a waiver of access to a court or consumer regulator. Please contact us first so we can try to resolve a problem. Applicable Canadian and provincial law governs, including the mandatory protections that apply where you live. Updates to these terms apply to future orders; they do not retrospectively remove rights under an existing order. If a provision is unenforceable, the remaining lawful terms continue to apply.