Last updated: November 4, 2026
Privacy at a glance
We collect the information needed to respond to you, process purchases, arrange production and delivery, and support your order. We share relevant information with payment, hosting, fulfilment and delivery providers. Marketing is a separate choice. You can contact us about your information at any time.
Who this policy covers
This policy explains how FLOORPLAY® Athletics (“FLOORPLAY”, “we”, “us”) handles personal information collected through floorplayathletics.com and related store support. Our store is based in Edmonton, Alberta, Canada. For questions, access requests or complaints, contact the FLOORPLAY Athletics Privacy Contact at floorplay.kent@gmail.com or use our contact page. Linked FLOORPLAY entertainment and workshop sites may have their own privacy notices.
Information we collect
When you purchase, we collect your name, email, billing and delivery details, contact number if provided, products and sizes ordered, transaction references and order history. If you use an account, we process the information needed to manage it. When you contact us or apply for a partnership, we collect your submitted contact details, organisation information, messages and files. Website systems also process IP addresses, browser/device information, cookies and security or error logs. We collect only information reasonably needed for the stated purpose.
How we use your information
We use order information to process payment, produce and deliver goods, provide receipts and updates, answer questions, investigate faults or delivery problems, handle refunds, prevent fraud and meet accounting or legal obligations. We use enquiry and application information to assess and respond to the request. We do not sell or rent your personal information or give our fulfilment partners permission to market unrelated products to you using your order information.
Payments
Online payments are handled through payment providers such as Stripe and any payment method you choose at checkout. Payment information is submitted to the payment provider; our store receives transaction status, identifiers and limited payment details needed for order support. Do not send card numbers, security codes or banking passwords by email, enquiry form or AI chat. The payment provider also handles information under its own privacy notice: Stripe Privacy Policy.
Fulfilment and other service providers
We share the order details needed to print, pack and ship your purchase with the supplier assigned to that product and with delivery services. Depending on the product, our production services may include Tapstitch, Printify, Printful, Gelato, Apliiq or an approved local printing partner. We also use hosting, website, email, security and support providers, including Hostinger and WooCommerce-based store services. Providers receive the information relevant to their role, not unrestricted access for unrelated purposes. We may disclose information when required by law or reasonably necessary to investigate fraud, protect legal rights or respond to a lawful request.
Processing outside Canada
Our service providers and their production or support partners operate internationally. Information may be processed or accessed outside Canada, including in the United States and, depending on the fulfilment provider, China or countries in Europe. Information handled abroad may be subject to the laws and lawful access requirements of those countries. You may request information about our current providers, relevant processing countries and safeguards from the FLOORPLAY Athletics Privacy Contact using the details above. Contact us before ordering if you need clarification about the supplier handling your order.
Cookies, embedded content and AI chat
Essential cookies and similar storage support your cart, session, login and site security. Third-party payment tools, embedded videos and interactive widgets can also receive technical information when loaded. Browser controls can restrict cookies, but blocking essential storage may prevent checkout from working. Optional analytics or advertising technologies, where used, require the choices or consent applicable to them; this policy is not a substitute for those choices.
Optional AI assistance
If you choose to interact with an AI host, the service provider, such as LemonSlice where that widget is present, processes your submitted text and, when you enable the microphone, your voice/audio and conversation information to provide the response. Provider processing may include transcripts and session records under the service settings and provider terms. Do not share sensitive personal information, children’s details, passwords or payment details in the chat. AI hosts are automated, can make mistakes and cannot authorise purchases, refunds or binding commitments for FLOORPLAY. You can use the store and contact our team without speaking to an AI host. Ask the Privacy Contact about a session record or the provider’s current handling practices.
Marketing and your choices
Buying a product or sending an enquiry does not automatically subscribe you to promotional messages. Where we offer email updates, we seek the consent required for that subscription. You can unsubscribe using the message link or contact us. Essential order, safety, payment and support messages may still be sent when needed. Withdrawing optional consent does not affect processing already lawfully completed; withdrawing information needed for an order may prevent us from completing that order.
Files, reviews and children
Only upload photos, videos or documents you have permission to share. Remove unnecessary sensitive information, location metadata and details about other people, especially children. Enquiry uploads are for handling your request; they are not permission for FLOORPLAY to publish them for marketing. If you submit a public product review, its displayed name and review content may be visible publicly. Children’s clothing is available, but purchases, account use and enquiries should be managed by an adult or with appropriate parental involvement. Contact us if a child has submitted personal information without the required permission.
Retention and security
We retain information for as long as reasonably needed for the purpose it was collected, order and warranty support, accounting, fraud prevention, disputes and legal requirements. Accounting records or legal holds may need longer retention than an ordinary enquiry. When no longer required, information should be securely deleted or de-identified, subject to backup cycles and legal obligations. We use reasonable administrative, technical and access safeguards; no website, email or internet transmission can be guaranteed completely secure.
Access, correction and complaints
You may request access to your personal information, correction of inaccurate information, withdrawal of optional consent, or deletion where permitted. We may need to verify identity proportionately and may retain information required by law or an unresolved order or dispute. We will explain any applicable restriction. Send your request to the Privacy Contact above. If a concern is not resolved, you may contact the Office of the Information and Privacy Commissioner of Alberta or the Office of the Privacy Commissioner of Canada, as applicable. This policy does not limit rights under applicable privacy law.
Changes to this policy
We update this policy when our practices change and show the revision date above. Material changes will be communicated and new consent sought where required. New purposes are not automatically authorised simply because a policy has been updated.