Last updated: November 1, 2026

Shipping within Canada

We currently accept orders for delivery within Canada only. Standard shipping is free with no minimum order amount. Prices are listed in Canadian dollars.

Production time is separate from shipping time. Delivery estimates vary by product, production location and destination. Contact us before ordering if you need an item for a specific date; arrival by that date is not guaranteed unless we expressly confirm it.

Made-to-order clothing: size choices and change of mind

Our made-to-order clothing is produced after you order. Please check the product measurements, colour and order details carefully. We do not offer routine returns or exchanges for change of mind or when the size or colour you selected was supplied correctly, unless a product page expressly offers an additional option or applicable law requires otherwise.

Damaged, defective or incorrect items

If your order arrives damaged, has a production or printing fault, or differs from what you ordered, email floorplay.kent@gmail.com with your order number, a description and clear photos. Contact us as soon as you discover the issue, ideally within seven days of delivery, so we can investigate promptly. This requested reporting period does not limit rights under applicable law.

For accepted claims, FLOORPLAY will arrange an appropriate replacement or refund at no additional cost to you. If a return is required for an accepted defect or order-error claim, FLOORPLAY will arrange or cover the required standard return postage. Receiving a different size from the one you ordered is an order error, not a customer size-selection mistake.

Contact us before returning anything

FLOORPLAY is your point of contact. Do not send items to a manufacturer or any other address without our written instructions. We will confirm whether a return is required and provide the correct destination and instructions.

Changes, cancellations and delivery problems

Contact us as soon as possible to request an order change or cancellation. We will check whether production can still be stopped; changes and cancellations are not guaranteed once production begins. If your parcel appears lost or delivery has failed, contact us promptly so we can investigate.

Refunds and product-specific options

Approved refunds are issued to the original payment method. The time for funds to appear depends on the payment provider. Any additional voluntary return or exchange options will be stated on the relevant product page. Nothing in this policy limits rights available under applicable law.

Need help?

Email floorplay.kent@gmail.com or visit our contact page and select Product / Order Support.